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User Agreement

PREMIUM BANDAI Membership Agreement

BANDAI CO.,LTD. its subsidiaries and affiliates (hereinafter referred to as the "Company") have established the Membership Agreement of PREMIUM BANDAI, the site operated thereby as indicated below(hereinafter referred to as the "Agreement"). In order to register as a member, it is necessary to carefully read and agree to the terms and conditions describe below. In addition, a minor is required to obtain consent from his/her parents.

Chapter 1 General Provisions

Article 1: Definitions

The Agreement is executed by and between the “Member” (defined in Article 1) and the Company in connection with use of the Service (defined in Article 1), and the Member may use the Service only if the Member agrees to each provision of the Agreement.
"Member" means the person who has agreed to the Agreement and has applied for membership registration in accordance with the procedures prescribed by the Company, which has been approved by the Company.
"Service" means the service in general such as product information, product sales, membership privileges and content viewing provided to members on "Premium Bandai", the shopping portal site operated by the Company.

Article 2: Membership Registration

1. A person interested in the membership may apply for membership registration from a membership registration page of the Service in accordance with the method separately specified by the Company and obtain one (1) member ID for each person free of charge. In addition, arrival of the Company’s e-mail indicating completion of the registration should be considered that the registration has been approved. Please note that it may take some time to complete the registration.
2. The Company may refuse or cancel the approval of membership registration if the applicant falls under any of the following items:
 (1). If it is found that the applicant has undergone a disposition such as cancellation of membership registration, due to any act in violation of the Agreement, etc. in the past,
 (2). If false matters are included in the application of the person interested in becoming the Member,
 (3). If the Company judges that the applicant has some sort of interaction or involvement with either of anti-social forces etc. (organized crime group, organized crime group member, associate member of organized crime group, company related to organized crime group, manipulator of stockholders' meeting, group engaging in criminal activities under the pretext of conducting social campaigns or political activities, crime group specialized in intellectual crimes or persons closely related thereto), or
 (4). If the Company otherwise judges that it is inappropriate to approve the registration application.

Article 3: Use of Service

The Member shall use the Service in accordance with the Agreement or the rules, etc. separately established by the Company.

Chapter 2 Purchase of Goods

Article 4: Purchase of Goods

1. The Member may purchase goods or services (hereinafter referred to as the "Goods") using the Service.
2. If the Member desires to purchase the Goods, the Member shall apply for purchase of goods or services according to the method specified by the Company.
3. A sales contract concerning the purchase of the Goods shall be deemed to have been concluded at the time when payment is completed ("order completion" mail is sent to the mail address registered by the Member)after the purchase application of the Goods. Please note that the Company may refuse any order before the sales contract is concluded.
4. The Company will not accept any withdrawal of the purchase application of the Goods for the Member’s own reason, unless there is a stipulation allowing it on the individual order screen.
5. The Company will do its best efforts to post accurate Goods information, but in the event that an incorrect price is indicated and an order based thereon has been received, the Company will notify the Member of the price change before or after the sales contract is concluded and confirm one more time whether or not the Member still intends to provide the order at the changed price.
6. In the event that there is any misconduct or inappropriate act of the Member concerning the use of the Service, the Company may cancel the sales contract or take other appropriate measures.
7. We may contact the Member if transaction in a certain period runs into a large amount.
8. If the Company cannot accept the application for purchase of the Goods due to internet failure or any other causes not attributable to the Company, the Company shall not be held responsible therefor.
9. The Member may not purchase the goods that cannot be delivered to the registered address or shipping address selected by the Member.
10. The Company will provide the Member with a copy of full-text warranty certificate for the Goods purchased by the Member, if so requested by the Member in the prescribed method designated by the Company(specified in Article 18).

Article 5: Delivery of Goods

1. The Goods are delivered through the delivery service by the shipper designated by the Company. Please note that the shipping charge shall be borne by the Member according to the designation of the order screen for the goods.
2. The Company will relay the shipping address as of the start of delivery preparation to the shipping company in accordance with the entrustment by the Member.
3. Depending on the kinds of goods, the delivery date notified to the Member in advance may be changed, the delivery is delayed due to out of stock,customs clearance issues, etc. or the Company may not be able to respond to the order, due to various circumstances. Even in these cases, the Company shall not be held liable for any damages.
4. If the goods delivered by the Company are not received by the Member (including the cases where they were not received due to refusal of receipt or long-term absence etc.), there may be the case where the Member is required to pay the expenses incurred by the Company (redelivery expenses etc.).
5. If the shipping company designated by the Company returns the goods thereto for the above reason, the Company will notify the Member thereof as soon as possible. If the Company cannot contact the Member or has not received a reply from the Member within thirty (30) days after the notification, it is deemed that the Member has abandoned the goods to be delivered.


 (1).After the re-delivery period, your package will be sent back to our Warehouse.
 Customer support center will contact you about re-shipment request via e-mail.
 (2).Please reply us re-shipment information within (30) days.
 (3).Customer support center will inform you re-shipment charge.
 (4).After re-shipment charge payment, we will ship your package.
6. The shipping address of the Goods under the Service is limited to the registered address or shipping address registered by the Member.
7. If the registered address or shipping address registered by the Member is the special one specified by the Company (APO, FPO, PO Box, etc.), the Goods cannot be delivered thereto.

Article 6: Payment Method

1. The payment amount for the Goods will be the total of the purchase price of goods and shipping charge.
2. The Goods delivered under the Service may be subject to import tax, customs duties and other fees imposed by the recipient's country of residence. The Member is responsible for paying these import duties, customs duties and other fees imposed thereon when the Goods have reached to the recipient's country of residence.
3. The payment for the Goods purchased under the Service shall be made by any credit card in the name of the Member (limited to the one accepted by the Company) and other payment methods separately approved by the Company.
4. In the case of payment by credit card, the Member shall comply with the terms and conditions separately contracted with the card company. In addition, if a dispute arises between the Member and the credit card company, etc., it shall be resolved by such both parties, and the Company shall not be held responsible therefor at all.
5. In the case of payment by PayPal Credit, the Member shall comply with the terms and conditions separately contracted with the PayPal Credit. In addition, if a dispute arises between the Member and the PayPal Credit, etc., it shall be resolved by such both parties, and the PayPal Credit shall not be held responsible therefor at all.

Article 7: Return of Goods, etc.

1. Cancellation of the sales contract after the conclusion thereof and return or exchange etc. of the Goods(hereinafter referred to as "Cancellation") are only accepted only in the cases of reasons attributable to the Company such as defective goods, different goods and difference in quantity.

※ If there are unilateral cancellations ,receipt refusal, etc. of the purchaser's personal preferences, After that the Company may refuse dealings,campaign acceptance,etc.
2. The Member shall perform the cancellation etc. of the preceding paragraph in accordance with the method separately prescribed by the Company.
3. If any defect is found in the goods, the Member shall, within seven (7) days after receipt of the goods, notify the Company of the information including the details the found defect and photographs thereof.


 (1).If you find any defect in our products, please contact us via e-mail within 7 days of receipt
including clear, close-up photos of the defective parts along with a detailed explanation.
 (2).In case of defects, Customer support center will ask you to send back and provide tracking number.
(Shipping and handling fees will be covered by BANDAI ONLY FOR DEFECTS.)
 (3). After receiving the defect goods, we will start to arrange the replacement goods.
 (4). After replacement arrangements, we will confirm your shipment information.
 (5).After your confirmation, we will ship your replacement goods.
(Shipping and handling fees will be covered by BANDAI ONLY FOR DEFECTS.)
4. While a box (including wrapping papers) is attached to some of the goods, the purpose of the box is to protect the goods, and any damage to the box shall not be regarded as a defect of the goods themselves. 
5. The replacement goods shall be shipped to the address specified by the Member at the time of order after having contacted the Member in accordance with the contact information provided by the Member at the time of order. 
6. The Member shall comply with the rules stated herein when canceling the sales contract after conclusion thereof, and returning and exchanging the Goods.

Article 8: Disclaimer on Goods

1. Color and shape of the actual Goods may be different from those indicated on a screen due to settings of the monitor etc.
2. The Company shall be exempted from any responsibility by notifying to the Member in accordance with the contact information entered by the Member and by delivering the goods to the shipping address instructed by the Member at the time of purchase of the Goods.
3. While the Company will do its best efforts for accuracy, completeness, currentness, etc. concerning description or notation of the goods subject to the Service, the Company will not guarantee that there is no error at all.
4. The Company shall not be responsible for any damage, loss or disadvantage arising from the use of the Service, regardless of the causes of legal claims. In addition, the Company shall not be responsible for any damage, loss and disadvantage arising from the goods sold and purchased pursuant to the Service, unless there is any deliberate intention or gross negligence of the Company related thereto.
5. There may be the cases where the marks necessary for protecting the character's copyright and indicating fulfillment of the necessary safety standards are engraved or attached to the goods.

Chapter 3 Miscellaneous

Article 9: Suspension of Use of Service and Cancellation of Membership Registration

1. The Company may suspend use of the Service and cancel membership registration without notifying the Member thereof in advance if the Member falls under any of the following items:
 (1). If it is found that the Member has undergone a disposition such as cancellation of membership registration, due to any act in violation of the Agreement, etc. in the past,
 (2). If the Member has registered a membership again under a different name after the above disposition,
 (3). If the Member delays to fulfill payment obligation such as fee for the Service or fails to perform any obligation,
 (4). If the Member performs any act stipulated in Article 10 (Prohibited Matters),
 (5). If the Member has not used the Service for one (1) year or more, and
 (6). If the Member otherwise violates the Agreement or the rules, etc. separately established.

2. If the membership registration is canceled pursuant to the preceding paragraph, the Member may not use the Service thereafter.

Article 10: Prohibited Matters

The Member shall not commit any of the following acts:
 (1). Any act entering false information relating to any registration when using the Service,
 (2). Any act preventing the operation of the Service or likely to otherwise interfere the Service,
 (3). Any act utilizing the Service by fraudulently using a credit card,
 (4). Any act misusing the Member ID and password,
 (5). Any act making unjustified demands beyond legal liabilities,
 (6). Any act causing or likely to cause any inconvenience, disadvantage or damage to other members, any third party or the Company,
 (7). Any act infringing or likely to infringe any intellectual property right such as copyright, privacy or any other rights of other members, any third party or the Company,
 (8). Any act violating the Agreement, offending public order and morals or violating laws and regulations, or any act judged by the Company that there is such risk, and
 (9). Any other acts which are inappropriate according to the Company’s judgment.

Article 11: Management of Member ID and Password

1. The Member shall be responsible for the management of the Member ID and password set by the Member himself/herself. In addition, the manifestation of intention made to the Company by using the Member ID and password shall be deemed to be valid corresponding to that Member ID and password, and all the payment etc. caused thereby shall be the responsibility of the Member.
2. The Member shall not assign, rent or disclose the Member ID and password to any third party.
3. The Member shall be responsible for damage caused by inadequate management of the Member ID and password, error in use thereof, use thereof by a third party, etc.
4. In the event that the Member ID and password are found to be fraudulently used by a third party, the Member shall immediately inform the Company thereof.

Article 12: Notification of Change

In the event that there is any change in the address, name, telephone number and other items notified to the Company, the Member shall promptly notify the Company thereof in accordance with a method separately designated by the Company.

Article 13: Withdrawal

1. In the event that the Member desires to withdraw from membership for certain reasons, the Member may withdraw from the membership at any time in accordance with a method separately designated by the Company. Please note that, if there are undelivered goods, the obligation of the Member under the Agreement will survive until the shipment of such goods by the Company and the payment by the Member therefor are completed. If the Member cannot withdraw from the membership because the Member forgets the Member ID or password, the Member shall receive a new password in accordance with the method designated by the Company.
2. Even after the membership withdrawal processing is completed, the Company will have the rights indicated in the following provisions:
 (1). The Company will keep records of transactions with the Member for up to ten (10) years.
 (2). If history of fraud or breach of contract remains or those facts are found after withdrawal, the Company may exercise its right based on the Agreement.

Article 14: Rights

1. The Member may not use, without obtaining permission from the right holder, any information provided through the Service outside the scope of limitations on copyright such as private copying by individual permitted under the Copyright Act.
2. In the event that any problem occurs in violation of the provisions of this Article, the Member shall solve such problem in its own responsibility and cost, and shall not cause any inconvenience or damage to the Company.

Article 15: Change, Suspension, Termination etc. of Service

1. In the event that the Company deems it necessary, the Company may change, suspend, or terminate all contents of the Service including the terms and conditions of privilege award at any time without notifying the Member thereof in advance.
2. Even if the Company makes any change set forth in the preceding paragraph, the Company will not bear any responsibility to the Member.
3. Even if the Company makes such change set forth in Paragraph 1, it will not affect the sales contract concluded prior to the change pursuant to the Serviced and the use of privilege already in place.
4. If the Company deems it necessary, the Company may abolish the Service at any time by announcing it on the site.
5. In the event that the Service has been abolished, all privileges become invalid, and the Company will not be obliged to make any payment including exchange to cash etc.

Article 16: Other Disclaimers

1. There may be the cases where the Company temporarily suspend, discontinue or abort the provision of the Service in the cases indicated below. Even if the Member cannot use all or part of the Service and has suffered any damage, the Company will not assume any responsibility for such damage.
  (1). It is necessary to urgently perform fault recovery or maintenance of the Service,
  (2). It becomes impossible to operate the Service due to force majeure such as act of God, natural disasters and power outages,
  (3). The Company judges that the Service should be suspended due to any accident or trouble at any company outsourced and used by the Company, such as payment agency company, shipping logistics company and information and communications company.
2. The Company shall be discharged from any liability by conducting paperwork in accordance with the registered information of the Member.
3. If the Member causes any damage, etc. to another member or a third party by using the Service, the Member shall solve it in its own responsibility and expenses, and hold the Company harmless against it.
4. Unless explicitly explained in writing, the Company is not obligated to guarantee the Goods provided through the Service.
5. The Company shall not assume any responsibility to control any behavior of the Member.

Article 17: Scope of Damage Compensation

1. In the event that the Company is liable for any damage compensation relating to the use of the Service, the Company shall be responsible for damages with the maximum damage suffered directly by the Member and shall not be liable for incidental damage, indirect damage, special damage and lost profits.
2. If the Member suffers damage due to reasons attributable to the Member (including the Company’s actions or omissions based on the reasons) such as the Member’s violation of the Agreement, the Company shall not be held responsible for such damage.

Article 18: Contact Method

Contact from the Member to the Company shall be made using the inquiry form designated by the Company.

Article 19: Scope and Change of Agreement

1. The Agreement shall be applied to the Member using the Service regarding the use of the Service, provided, however, that if there is other terms and conditions different from the Agreement in using the Service, such terms and conditions shall be applied in preference to the Agreement.
2. The Company may change the Agreement by informing the Member thereof in advance with a reasonable announcement period without obtaining prior consent from the Member. The amendment of the Agreement shall take effect when the revised Agreement is posted on the site. Regarding the use of the Service after the change of the Agreement, the changed Agreement will be applied.

Article 20: Severability

Even if any provision of the Agreement or any part thereof is deemed invalid or unenforceable by the Consumer Contract Act or other laws and regulations, the remaining provisions of the Agreement and the remaining portion of the provision found to be invalid or unenforceable shall continue to be fully effective.

Article 21: Governing Law and Agreed Jurisdiction

1. The Service shall be interpreted in accordance with Japan laws.
2. In the event that any dispute arises in connection with the Service, the court in Japan shall have the jurisdiction in the first instance.

Protection Policy Concerning Handling of Personal Information and Specific Personal Information

Article 1: Use of Personal Information

1. BANDAI CO.,LTD., its subsidiaries and affiliates (hereinafter referred to as the "Company")shall strictly control the information that can identify any individual contained in the member information (hereinafter referred to as "Personal Information"), and shall collect and use only within the scope of the purposes for smooth operation of the Service provided by the Company (work necessary for delivering ordered goods and prizes etc., customer management and responses to various inquiries), other customer services offered by the Company (sending of the information that seems to be useful and necessary for the Member such as direct mails, verification, etc. of applicants for campaign events, questionnaire, etc. to be conducted on the Service site, etc.), inquiries from and confirmations by the Company required to perform its business and collection of opinions for improvement of services.
2. The collection and use of the Personal Information by this site is based on voluntary provision thereof by the Member, and in the case where the Member provides the Personal Information, it shall be deemed that the Member has granted a permission to use the Personal Information in accordance with established by the Company (hereinafter referred to as the "Policy ").
3. There are cases where the Company uses agents for services related to mail orders, etc. such as order processing, delivery of goods, payment by credit card, system operation, aggregation of questionnaire, etc. The Company will use the Personal Information necessary to carry out these services, but will not use the Personal Information for any other purposes. In addition, the agents will conclude confidentiality agreements with the Company and carry out the services.
4. The Company may, for the purpose of promotion etc., provide or disclose the membership information to third parties in the form of statistical data that cannot identify any individual.

Article 2: Efforts to Protect Personal Information

The Company has implemented the initiatives as indicated below for the purpose of protecting the Personal Information.

1. The Company will comply with relevant laws and regulations and other norms regarding the handling of the Personal Information of the customer.
2. The Company will obtain the customer's Personal Information by lawful and fair means and not by illicit method, and notify the customer of and publicize the purpose of use. In addition, when it becomes necessary to use the Personal Information beyond the scope of the purpose, the Company will inform the customer of the new purpose of use and will use it after having obtained the consent from the customer.
3. The Company will take appropriate measures to prevent illegal access, loss, destruction, tampering, leakage, etc. of the customer’s Personal Information.
4. In the event that the Company outsources processing of the Personal Information to any outside entity, the Company will conclude necessary contracts and perform appropriate supervision.
5. When the customer to whom the Personal Information is related requests to disclose, correct, suspend to use of, delete, etc. his/her own Personal Information, the Company will take appropriate measures after having confirmed that he/she is the said person.
6. The Company will not disclose the Personal Information to any third party except in the following cases:
 (1). If there is a consent of the customer himself/herself,
 (2). If disclosure is permitted under any laws and regulations, or there is a request for legitimate disclosure,
 (3). If the Personal Information is provided to any outsourcing contractor after having concluded a contract beforehand so as not to use the Personal Information other than the outsourced services,
 (4). If disclosure or submission of the Personal Information is ordered by any judicial or administrative agency, etc. pursuant to any laws and regulations.
7. While the Member may choose not to enter his/her information at his/her judgment for any campaign program, questionnaire etc. of Article 1, paragraph 1, there is the case where the Member cannot use a part of the Service as a result.
8. The Company will continuously review and improve the efforts to protect the Personal Information.
9. The Company will comply with relevant laws and regulations and other norms regarding the handling of specific personal information and individual number (“Specific Personal Information, etc.”). Furthermore, the Company will implement the safety control measures for the Specific Personal Information, etc. by separately establishing handling rules therefor.

Article 3: Use of Cookie

1. The Company may use cookie for improving the service to the customer on the web site operated by the Company, which will not infringe the privacy of the customer. On the web site using cookie, we will explicitly indicate its particular purpose of use in advance.
2. When the customer views any content sending cookie, the cookie is recorded on the customer's computer, but the recorded information will not include any information that can identify the customer.
3. In the Service, the "cookie" function may be used for the following purposes:
 (1). In order for the customer to use the Service more conveniently when the customer revisits the Service, and
 (2). In order to measure and analyze the use situation of the Service.
4. The customer may refuse to accept the cookie by changing browser settings in person, provided, however, that some of the Service may become unavailable in this case.

Article 4: Links to Other Web Sites

The Company will not be responsible for the Member’s Personal Information on third party websites linked to the web site operated by the Company.

Article 5: Joint Management of Website

The Company is jointly managing a part of websites operated by the Company other than this site with other companies. While the Personal Information is shared and used in such sites, the Company indicates that fact within the sites.

Article 6: Provision of Personal Information by Minor Members

1. If the Personal Information is provided by a minor, the Company may request the minor to obtain the consent of his/her parents, if necessary.

Article 7: Inquiries about Personal Information

For inquiries concerning the customer’s Personal Information, please contact the Company’s Customer Service Department using the inquiry form designated by the Company.

Article 8: Request for Disclosure of Personal Information

For any request on disclosure, etc. of the customer’s Personal Information (disclosure, notification of use purpose, correction, suspension of use and deletion), please contact the Company’s Customer Service Department using the inquiry form designated by the Company.

Established April 27, 2017

BANDAI

(C)BANDAI NAMCO ASIA CO., LTD.

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